Frequently Asked Questions About Collision Service

MT. PLEASANT, Mich.,–– Dealing with car accidents can be time consuming throughout the entire process. We know it can be an exhausting ordeal, which is why we're happy to help you through it every step of the way. After you've exchanged insurance information and received your police report, contact us and we can get your vehicle towed as soon as possible! Once you get your vehicle into our Collision Center, you'll more than likely have a lot of questions that need answering. Luckily, we've compiled a list of frequently asked questions about collision service to prepare you for any situation. Our Service Center staff will be happy to answer any questions or concerns you may have, as well!

Q: What should I bring with me in order to file an insurance claim?

A: Filing an insurance claim requires several pieces of proof. First, you'll need a copy of the police report, which you can obtain from the officer on site or from the police station. Next, you'll need the insurance information of any other parties involved in the accident. Getting eyewitness proof will help further your case, as well. Finally, you'll need a copy of the claim number, which we are happy to assist you with obtaining. We've also compiled a list of frequently asked questions about car accidents, which lays out a step-by-step instruction to help you navigate this stressful situation!

Q: Can you communicate with my insurance company to work out the details?

A: Absolutely. Our Service Staff is happy to assist you with navigating this stressful and time-consuming process. We can finish the paperwork with your insurance company ourselves, or one of our dedicated members of the Service Staff can help you directly. We will then bill your insurance company, which will give you a deductible to pay off accordingly. Be sure to check out our insurance FAQ if you have any questions about insurance claims!

Q: When will my vehicle be repaired?

A: Every accident causes different damage and certain accidents may require more extensive repairs. While some may only take a few hours, others can take days. We at Graff Mt Pleasant make it our goal to service your vehicle at the fastest and most efficient speed we can so you can comfortably sit behind the wheel again in no time. Feel free to reach out to our staff at the Collision Center for any questions you may need answered or for further assistance.

Q: What are my options while my vehicle is in the shop?

A: Our Collision Center carries rental cars that you will be able to utilize until your vehicle is ready to go. Let us know that you need a rental and we'll get the process started for you right away. We can also give you a ride back to work or home after you get your vehicle in for repair, and can pick you up as soon as the repairs are done! We can assist you anywhere in mid-Michigan, from Big Rapids to Rosebush and beyond!

Car accidents can be extremely inconvenient, not only because of the cost, but the time it takes to get your vehicle repaired. Because of this, we're dedicated to helping you get through any accident as quickly and stress-free as possible. We hope our guide to frequently asked questions about collision service helped to answer any questions you may have had about auto repair. If you need any help or have any other questions, feel free to contact us and we'll assist you with whatever you may need!

At Graff Buick GMC Cadillac, we strive to provide our customers with a car buying experience that is accommodating, stress-free and fun! Visit us at our Chevrolet dealership located at 4580 E Pickard Rd in Mount Pleasant, Michigan 48858 or our Buick GMC Cadillac dealership located at 116 N. Mission St in Mount Pleasant, MI 48858.

Websites: Chevrolet: HankGraffMtPleasant.com and Buick GMC Cadillac: GraffBGC.com

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